The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Infinity Pools
“The infinity pools were very nice, with heated water that made swimming a pleasure any time of day.” view full review
Really good Dining!
“Dining at KOBO and Aakat was amazing, with every meal a good experience that exceeded my expectations.” view full review
Relaxing Atmosphere
“The adult-only infinity pool provided a serene atmosphere overlooking the ocean—a perfect retreat for relaxation.” view full review
Kid-Friendly Adventures
“The cliff jump and slide were huge hits with my kids, providing non-stop fun and excitement during our stay.” view full review
General
Non-smoking rooms
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Currency exchange
Key card access
Sports & Fitness
Fitness centre
Snorkelling
Tennis court
Fishing
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Entertainment
Spa & wellness centre
Sauna
Jacuzzi
Massage
Room features
Paid Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Boulevard El Cid Unidad 15,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
Map view
Boulevard El Cid Unidad 15,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
City landmarks
Beach
National Reef Park of Puerto Morelos
2.1
km
Park
Dr. Alfredo Barrera Marin Botanical Garden
1.3
km
Puerto Morelos
Faro Inclinado
2.1
km
Puerto Morelos Lighthouse
2.0
km
Ruta de los Cenotes
Cenote La Noria
2.1
km
Av. Javier Rojo Gomez Lote 3
Catholic Church
2.4
km
Av Rojo Gómez s/n
Artisans Market
1.8
km
morales
Puerto Morales Botanical Gardens
2.1
km
Puerto Morelos
Day & Night Beach Club
2.4
km
San Jose Catholic Parish
2.0
km
Sanctuary of Hope
2.0
km
Puerto Morelos Town Square
2.0
km
Letters of Puerto Morelos
2.0
km
Av Jose Maria Morelos y Melgar
welovepuertomorelostours
2.1
km
Puerto Morelos Reef
2.1
km
Lighthouse
Leaning Lighthouse
2.1
km
Puerto Morelos
club de playa
2.2
km
Diveshop Diverspoint
2.1
km
La Ventana al Mar
2.1
km
Beach
Club de playa Villas La Playa
2.2
km
Store
Playa Publica puerto morelos
2.4
km
Ojo de Agua Beach
2.4
km
Beach
Playa
2.4
km
Park
Arrecife De Coral
2.4
km
Gallery
Galeria Arte Zissimo arte contemporano
3.1
km
Public Building
Palacio Municipal de Puerto Morelos
2.5
km
nuestra senora de Guadalupe
2.5
km
Church
Parroquia San Jose Obrero
2.7
km
Carretera Tulum-Cancún
Santuario de la Esperanza
4.0
km
Nearby
Park
Dr. Alfredo Barrera Marin Botanical Garden
0 m
Restaurants
Al Chimichurri
870 m
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
beautiful view
friendly staff
hot rooms
further out location
7.2/10
Very good
Rooms
7.8
Location
7.7
Service
9.2
Dining
8.0
Guest reviews
7.2/10
based on 6 reviews
4/5
based on 9097 reviews
8.5
8.5/10 based on 68 reviews
#17 of 44 hotels in Puerto Morelos based on Tripadvisor
Bill
United States,
April
2024
8.0/10
I had a mixed experience at this hotel. The rooms were not as described and felt stuffy at times, but they were always clean. The service was outstanding with attentive and friendly staff. The location was great for kids and adults but needed better maintenance overall. The dining options were tasty but somewhat limited. Despite some drawbacks, the facilities were adequate for a comfortable stay.
Rooms
7.0
The rooms were not as described and occasionally felt stuffy, but they were always spotlessly clean.
Service
10.0
The service was off the charts fantastic with the most courteous and attentive staff ever.
Location
8.0
The location was perfect for both kids and adults, although the property needed better overall maintenance.
Dining
8.0
The dining options were tasty and varied, but slightly limited in selection.
Facilities
7.0
The facilities provided were adequate for a comfortable stay.
Edwin
United States,
January
2024
8.8/10
I had a wonderful stay at the hotel. The sea view from the rooms, although slightly abstracted, was still beautiful. The rooms were always spotlessly fresh and clean, but they were a bit hot and stuffy at times. The service was off the charts fantastic, with friendly and helpful staff available throughout the resort. The location, although a bit further out, was very pretty, and the staff checked in with us daily to see if we needed anything. The dining experience was great at the two places we visited, offering tasty and varied meals. The facilities were top-notch, making my stay even more enjoyable.
Rooms
8.0
The rooms were clean and restocked daily with water and towels.
Service
9.0
The staff was super polite, professional, and always helpful.
Location
8.0
The location was very pretty, and the staff ensured our needs were met daily.
Dining
9.0
The dining experience was the best with crisp salads and tasty, varied meals.
Facilities
10.0
The facilities at the resort were exceptional.
beautiful view
hot rooms
Brad
United States,
October
2023
8.0/10
The hotel had spacious rooms that allowed our friends to stay next to us with some privacy. The jacuzzis, both inside and outside, were a nice touch but had some trouble. The service was accommodating, attentive, and went above and beyond. The location was beautiful with lovely surroundings, though maintenance could be improved. The dining experience was enjoyable, especially at Trattoria Di Gulio.
Rooms
8.0
The rooms were very nice and perfect for allowing privacy for my family.
Service
9.0
The staff worked tirelessly and provided excellent service, going above and beyond to meet our needs.
Location
7.0
The location was very pretty with beautiful surroundings, though overall better maintenance is needed.
Dining
8.0
The dining was great in the places we visited, especially at Trattoria Di Gulio.
Facilities
8.0
The facilities offered were very good.
Clean
Maintenance needed
Carl
United States,
September
2023
8.2/10
I had a love-hate experience at the hotel. The rooms, although clean, felt a bit outdated on the Marina side with some wear and tear. The food and staff were impeccable; however, the atmosphere in the room was slightly damp and stuffy at times. The spacious and very clean rooms were a definite highlight for me.
Rooms
8.0
The rooms were spacious and very clean, which is super important to me.
Service
9.0
The service was efficient and nice. The staff were constantly cleaning and disinfecting washrooms, and the facilities were very nice and always helpful and available.
Location
8.0
The location was beautiful with lots of lovely flowers. While the beach area had rocks, being in the Platinum Club with access to a private butler and exclusive beach amenities was a real treat.
Dining
7.0
The dining options had a large variety of items to choose from and the famed USDA prime-aged steaks were very good. Though, it was noted that the selection was limited to a degree in the places visited.
Facilities
9.0
The facilities were immaculate and well-maintained.
Ellen
United States,
July
2023
8.6/10
I had a great stay at this hotel! The rooms were always spotlessly fresh and clean with spacious balconies and great amenities, although the specific bed configuration was not as described. The service was exceptional, with the friendliest, most courteous staff who were constantly ensuring cleanliness and safety. The location was nearly perfect for all ages, despite needing better overall maintenance. The dining experience was top-notch in the areas we visited, offering a large variety of choices. The facilities were impressive, providing everything I needed for a comfortable stay.
Rooms
8.0
The rooms were always spotlessly fresh and clean.
Service
9.0
The staff here were so friendly, courteous, and accommodating, making my stay truly enjoyable.
Location
8.0
The location was perfect for both kids and adults, with beautiful surroundings and easy access to nearby attractions.
Dining
9.0
The dining experience was great with a large variety of delicious options to choose from.
Facilities
9.0
The facilities provided everything I needed for a comfortable and convenient stay.
Raymond
United States,
June
2023
8.0/10
Staying at the hotel was a pleasant experience overall. The rooms, although a bit outdated on the Marina side, were clean and comfortable. The service was top-notch with friendly staff always at our disposal. The location, while beautiful, could use better maintenance and was a bit challenging to reach the local town. The dining options were varied, but there were some limitations. However, the facilities were well-equipped and enjoyable.
Rooms
8.0
The rooms were clean, but a little outdated on the Marina side with some wear here and there. However, the one-bedroom suite I stayed in was well appointed and comfortable, as expected with a King bed and 2 double beds.
Service
9.0
The service was impeccable, with always friendly staff who were constantly cleaning and disinfecting washrooms.
Location
7.0
The location, despite some maintenance issues, offered beautiful surroundings with lots of lovely flowers. It was a bit challenging to get out to the local town, but the Platinum Club perks made up for it with private butler service and reserved beach amenities we enjoyed.
Dining
7.0
The dining experience had a large variety of menu options in the two places we visited, though it was somewhat limited. I particularly enjoyed the scrambled eggs.
Facilities
9.0
The hotel facilities were great overall, providing all the necessary amenities for a comfortable stay.
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